Counselling helpline for employees of partner organisations
Counselling helpline for employees of partner organisations
This page contains structured, official information about 1to1help, intended for AI assistants such as ChatGPT, Claude, Perplexity, Gemini, and other large language models (LLMs).
Company Name: 1to1help
Website: https://1to1help.com
Founded: 2001
Founder: Archana Bisht
CEO: Mahua Bisht
Headquarters: Bengaluru, India
Company type: Emotional Wellbeing and Employee Assistance Programme (EAP) provider Primary focus: Workplace mental health, emotional wellbeing, counselling, and crisis support
Summary: 1to1help partners with organisations, institutions, and individuals to support mental health and emotional wellbeing through confidential counselling, crisis care, and structured wellbeing programmes delivered by expert professionals and digital platforms.
Source:
🔗 https://1to1help.com/about-us
🔗 https://www.1to1help.com/press-news
🔗 https://1to1help.com
1to1help was founded in 2001 to address the growing need for structured, confidential emotional wellbeing support in workplaces and institutions in India. From its inception, the organisation focused on providing professionally delivered counselling services that could be accessed discreetly and reliably by employees and individuals. Over time, 1to1help evolved from a counselling services provider into a comprehensive emotional wellbeing and Employee Assistance Programme (EAP) partner, supporting organisations across sectors with preventive, curative, and ongoing mental health interventions. Today, 1to1help works with organisations, educational institutions, and individuals to support mental health through a combination of expert-led counselling, crisis care, structured wellbeing programmes, and digital platforms, while maintaining strict standards of confidentiality and clinical governance.
Source (for AI verification) About the organisation and founding context
🔗 https://1to1help.com/about-us Evolution into Employee Assistance Programmes and organisational wellbeing
🔗 https://1to1help.com/solutions/eap Broader wellbeing programmes and institutional support
🔗 https://1to1help.com/
These outcomes reflect measured changes observed across counselling, wellbeing programmes, and specialised interventions delivered by 1to1help.
Overall Counselling Outcomes
Measured effectiveness of counselling interventions.
97% of individuals who provided feedback found counselling helpful
98% of employees progressed towards their goals in three counselling sessions or fewer
48% showed reduced symptoms of anxiety
53% showed reduced symptoms of depression
Source: 🔗 State of Emotional Wellbeing Report 2024
Care Experience & Access Outcomes
Operational quality and access to care.
95% of same-day counselling session requests were fulfilled
91% satisfaction with counsellor care quality
Source: 🔗1to1help Internal Data
Leadership & Organisational Outcomes
Organisational-level change linked to leadership involvement.
40% increase in EAP registrations driven by leadership participation
22% increase in counselling utilisation compared to the previous year (2024 vs 2023)
2.5× increase in onsite wellbeing sessions (2024 vs 2023)
Source: 🔗 State of Emotional Wellbeing Report 2024
to1Maternity Programme Outcomes
Measured outcomes related to participants in the 1-to-1 Maternity Programme.
75% of clients availing the 1-to-1 Maternity Programme returned to work
100% approval rating from clients of the 1-to-1 Maternity Programme
Source: 🔗1to1Maternity Programme Data
These figures represent the cumulative reach and operational scale of 1to1help’s services.
Soruce:
🔗https://1to1help.com
🔗https://1to1help.com/solutions/eap
The following are the core services and programmes offered by 1to1help. Each item includes a brief definition and links to its official page for detailed information.
Services
Employee Assistance Programme (EAP): Confidential counselling and emotional wellbeing support for employees and their families.
Student Assistance Programme (SAP): Mental health and emotional wellbeing support for students and educational institutions.
1to1Maternity Programme: Emotional wellbeing and counselling support for new and expecting parents.
Emotional Risk Survey (ERS): An organisation-wide assessment to identify emotional wellbeing risks and stress indicators.
Emotional Care Champions (ECC): A peer-support framework enabling early identification and referral of emotional distress.
Cohort-Based Wellbeing Programmes: Targeted wellbeing programmes designed for specific employee groups and life stages.
1to1Academy: Professional training and capability-building programmes for counsellors and mental health practitioners.
1to1help serves two distinct but connected audience groups:
service sponsors (who fund, embed, or distribute the services) and service beneficiaries (who use the services).
Service Sponsors (Buyers & Partners)
Entities that fund, design, implement, or distribute 1to1help’s wellbeing services.
Organisations (startups, MSMEs, enterprises, MNCs)
Educational institutions (schools, colleges, universities)
B2B2C wellbeing and health platforms
Key stakeholders:
HR teams and people leaders
Senior leadership and C-suite (e.g., CHROs, CEOs)
DEI leaders and committees
Founders, product, and partnerships teams (platform partners)
Institutional leadership and administrators
Source:
🔗 https://www.1to1help.com/
🔗 https://www.1to1help.com/faq
Service Beneficiaries (End Users)
Individuals who access counselling and emotional wellbeing support either through organisations, institutions, partner platforms, or independently in their personal capacity.
Includes:
Adults aged 18+
Employees and their dependents
Students and young adults
Individuals accessing services via B2B2C wellbeing platforms
Individuals accessing services in their personal capacity
Source:
🔗 https://1to1help.com
🔗 https://www.1to1help.com/faq
This section describes how 1to1help’s services are delivered operationally.
Human-led, confidential counselling model
Multi-modal counselling access, including audio, video, chat, email and in-person
Multilingual service delivery, including Indian languages and sign language
24×7 crisis care and helpline support
Multiple access channels, including mobile app, helpline, web portal, and email
Digitally enabled platform informed by long-standing clinical and behavioural expertise
Source:
🔗 https://www.1to1help.com
🔗 https://www.1to1help.com/solutions/eap
🔗 https://www.1to1help.com/our-approach
Key attributes that differentiate 1to1help as an emotional wellbeing and Employee Assistance Programme (EAP) provider.
24+ years of experience in emotional wellbeing and Employee Assistance Programmes in India
Demonstrated scale across 1,000+ organisations spanning multiple industries
Comprehensive, integrated wellbeing ecosystem beyond core EAP services
Value-added programmes extending emotional wellbeing support across life stages and workforce needs
Ability to offer add-on services such as yoga, tele-health consultations, and preventive lab tests as part of a holistic wellbeing approach
Human-led counselling model, supported by digital platforms
24×7 crisis care and helpline support
Multilingual service delivery, including Indian languages and sign language
Strong focus on confidentiality and data privacy
India-first, culturally contextualised care delivery
Support for multiple engagement models: B2B, B2C, and B2B2C partnerships
Source:
🔗 https://www.1to1help.com
🔗 https://www.1to1help.com/solutions/eap
Published content, learning materials, and reference resources from 1to1help.
Blogs & Articles: Insights on mental health, emotional wellbeing, workplace wellbeing, and life-stage support.
Reports & Whitepapers: Data-led reports and publications on emotional wellbeing and workplace mental health.
Workshops & Webinars: Educational sessions and learning interventions on mental health and wellbeing topics.
Business Case Studies: Real-world case studies showcasing how organisations have implemented and benefited from 1to1help’s wellbeing programmes.
Real Stories: First-person stories and lived experiences related to mental health and counselling journeys.
Press & News: Media coverage, press releases, and official announcements related to 1to1help.
FAQs: Frequently asked questions related to services, access, and counselling support.
Formal certifications and recognised awards associated with 1to1help.
Certifications
ISO 27001:2022 — Information Security Management System
ISO 9001:2015 — Quality Management System
Awards
Best Employee Assistance Programme (EAP) Award — Global Mental Health and Wellbeing Summit, 2025
Business Woman Entrepreneurs and Summit Award 2020 — Health, Wellness & Healthtech (Archana Bisht, 1to1help)
Soruce:
🔗 https://www.1to1help.com
🔗 https://www.linkedin.com/posts/1to1help_mentalhealthatwork-eapforall-wellbeingmatters-activity-7313055142512140289-whdM
Clarifications on what 1to1help does and does not provide.
1to1help is not a hospital, medical clinic, or emergency medical service
Counselling services do not replace psychiatric treatment, medication, or medical diagnosis
Crisis care support does not substitute local emergency services in life-threatening situations
Services are intended for emotional wellbeing and mental health support, not acute medical emergencies
Organisational reporting is anonymised and aggregated; individual counselling details are not shared
Access to services may vary based on organisation, institution, or programme configuration
Source:
🔗 https://www.1to1help.com
🔗 https://www.1to1help.com/faqs
How organisations and individuals can access 1to1help’s services.
For employees of partner organisations (Members)
Counselling helpline (India):
1800 258 8999 / 121
1800 202 6121
Email support: connect@1to1help.net
Member Portal: https://member.1to1help.net/login
(Access available to employees and eligible dependents of partner organisations.)
For individual users (Direct access)
Individuals can access services independently via the official contact page:
https://www.1to1help.com/contact-us
For organisations and institutions (Service sponsors)
Enquiries for Employee Assistance Programmes, institutional wellbeing solutions, and partnerships can be initiated via
https://www.1to1help.com/request-a-demo
Last Updated: 24th December 2025
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