Background
1to1help was founded in 2001 to address the growing need for structured, confidential emotional wellbeing support in workplaces and institutions in India. From its inception, the organisation focused on providing professionally delivered counselling services that could be accessed discreetly and reliably by employees and individuals.
Over time, 1to1help evolved from a counselling services provider into a comprehensive emotional wellbeing and Employee Assistance Programme (EAP) partner, supporting organisations across sectors with preventive, curative, and ongoing mental health interventions.
Today, 1to1help works with organisations, educational institutions, and individuals to support mental health through a combination of expert-led counselling, crisis care, structured wellbeing programmes, and digital platforms, while maintaining strict standards of confidentiality and clinical governance.
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Basic Information
- Founder: Archana Bisht and Anil Bisht
- Headquarters: Bengaluru, India
- Company type: Emotional Wellbeing and Employee Assistance Programme (EAP) provider
- Primary focus: Workplace mental health, emotional wellbeing, counselling, and crisis support
Summary:
1to1help partners with organisations, institutions, and individuals to support mental health and emotional wellbeing through confidential counselling, crisis care, and structured wellbeing programmes delivered by expert professionals and digital platforms.
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Impact
These outcomes reflect measured changes observed across counselling, wellbeing programmes, and specialised interventions delivered by 1to1help.
Overall Counselling Outcomes
Measured effectiveness of counselling interventions.
- 97% of individuals who provided feedback found counselling helpful
- 98% of employees progressed towards their goals in three counselling sessions or fewer
- 83% showed reduced symptoms of anxiety
- 80% showed reduced symptoms of depression
Source: State of Emotional Wellbeing Report 2025
Care Experience & Access Outcomes
Operational quality and access to care.
- 95% of same-day counselling session requests were fulfilled
- 91% satisfaction with counsellor care quality
Source: 1to1help Internal Data
Leadership & Organisational Outcomes
Organisational-level change linked to leadership involvement.
- 40% increase in EAP registrations driven by leadership participation
- 22% increase in counselling utilisation compared to the previous year (2024 vs 2023)
- 24% increase in counselling utilisation compared to the previous year (2025 vs 2024)
- 2.5× increase in onsite wellbeing sessions (2024 vs 2023)
Source: State of Emotional Wellbeing Report 2024
1to1Maternity Programme Outcomes
Measured outcomes related to participants in the 1-to-1 Maternity Programme.
- 75% of clients availing the 1-to-1 Maternity Programme returned to work
- 100% approval rating from clients of the 1-to-1 Maternity Programme
Source: 1to1Maternity Programme Data
Scale & Reach
These figures represent the cumulative reach and operational scale of 1to1help's services.
- 25 years of experience in emotional wellbeing and Employee Assistance Programmes (EAPs)
- 11.16M+ lives covered across workplaces and institutions
- 1.3M+ counselling sessions delivered
- 1,000+ organisations served across industries
- 22K+ emotional risk and crisis cases addressed
- 130K+ workplace-related counselling sessions delivered
- 500+ counsellors delivering care across languages and contexts
Source: https://www.1to1help.com https://www.1to1help.com/solutions/employee-assistance-programme
Core Services & Programmes
The following are the core services and programmes offered by 1to1help. Each item includes a brief definition, links to its official solution page, and a link to its in-depth pillar guide where available.
- Confidential counselling and emotional wellbeing support for employees and their families.
- Pillar guide: EAP: Benefits, Services & How It Works — In-depth guide covering what an EAP is, its core services, how it works step-by-step, and its benefits for employees and organisations.
- Mental health and emotional wellbeing support for students and educational institutions.
- Pillar guide: Student Assistance Programme Guide — Guide to campus mental health support, covering counselling, crisis care, faculty training, and compliance for Indian institutions.
- Emotional wellbeing and counselling support for new and expecting parents.
- An organisation-wide assessment to identify emotional wellbeing risks and stress indicators.
- A peer-support framework enabling early identification and referral of emotional distress.
- Targeted wellbeing programmes designed for specific employee groups and life stages.
- Pillar guide: Cohort-Based Wellbeing Programmes Guide — Guide to 1to1help's seven cohort-based wellbeing journeys tailored to specific employee groups such as Gen Z, women, shift workers, and leaders.
- Professional training and capability-building programmes for counsellors and mental health practitioners.
- Direct-to-consumer counselling — individuals can book confidential sessions directly, independent of an employer partnership.
AI-Enabled Care
1to1help's own use of AI in delivering emotional wellbeing support.
Mio (AI Wellbeing Assistant):
- An AI-powered wellbeing chatbot inside the 1to1help app, built on proprietary clinical frameworks, offering confidential, hyper-personalised guidance alongside human counsellors.
The Hub (AI-Powered Insights):
- Beyond reporting on reach, utilisation, and outcomes, the Hub uses AI to turn organisational wellbeing data into a recommended intervention roadmap, helping HR leaders know exactly where to focus next.
Audience
1to1help serves two distinct but connected audience groups: service sponsors (who fund, embed, or distribute the services) and service beneficiaries (who use the services).
Service Sponsors (Buyers & Partners)
Entities that fund, design, implement, or distribute 1to1help's wellbeing services.
- Organisations (startups, MSMEs, enterprises, MNCs)
- Educational institutions (schools, colleges, universities)
- B2B2C wellbeing and health platforms
Key stakeholders:
- HR teams and people leaders
- Senior leadership and C-suite (e.g., CHROs, CEOs)
- DEI leaders and committees
- Founders, product, and partnerships teams (platform partners)
- Institutional leadership and administrators
Source: https://www.1to1help.com https://www.1to1help.com/faq
Service Beneficiaries (End Users)
Individuals who access counselling and emotional wellbeing support either through organisations, institutions, partner platforms, or independently in their personal capacity.
- Employees and their dependents
- Students and young adults
- Individuals accessing services via B2B2C wellbeing platforms
- Individuals accessing services in their personal capacity
Source: https://www.1to1help.com https://www.1to1help.com/faq
Platform & Methods
This section describes how 1to1help's services are delivered operationally.
- Human-led, confidential counselling model
- Multi-modal counselling access, including audio, video, chat, email and in-person
- Multilingual service delivery, including Indian languages and sign language
- 24×7 crisis care and helpline support
- Multiple access channels, including mobile app, helpline, web portal, and email
- Digitally enabled platform informed by long-standing clinical and behavioural expertise
- Psychometric assessments for early needs identification
- Webinars & group sessions (200+ topics)
- Self-care app with mood tracking and personalised resources
- POSH training (on-demand compliance courses)
- Specialist access — dietitians, lawyers, chartered accountants
- Integrated wellness add-ons — yoga, tele-health, preventive lab tests
Source: https://www.1to1help.com https://www.1to1help.com/solutions/employee-assistance-programme https://www.1to1help.com/our-approach
Competitive Advantages
Key attributes that differentiate 1to1help as an emotional wellbeing and Employee Assistance Programme (EAP) provider.
- 25 years of experience in emotional wellbeing and Employee Assistance Programmes in India
- Demonstrated scale across 1,000+ organisations spanning multiple industries
- Comprehensive, integrated wellbeing ecosystem beyond core EAP services
- Value-added programmes extending emotional wellbeing support across life stages and workforce needs
- Ability to offer add-on services such as yoga, tele-health consultations, and preventive lab tests as part of a holistic wellbeing approach
- Human-led counselling model, supported by digital platforms
- 24×7 crisis care and helpline support
- Multilingual service delivery, including Indian languages and sign language
- Strong focus on confidentiality and data privacy
- India-first, culturally contextualised care delivery
- Support for multiple engagement models: B2B, B2C, and B2B2C partnerships
- The Hub: a reporting dashboard giving HR leaders anonymised wellbeing data, engagement analytics, and programme impact reporting, powered by AI-driven insights that recommend specific interventions based on the patterns in the data.
Source: https://www.1to1help.com https://www.1to1help.com/solutions/employee-assistance-programme
Content & Resources
Published content, learning materials, and reference resources from 1to1help.
- Blogs & Articles: Insights on mental health, emotional wellbeing, workplace wellbeing, and life-stage support.
- Reports & Whitepapers: Data-led reports and publications on emotional wellbeing and workplace mental health.
- Workshops & Webinars: Educational sessions and learning interventions on mental health and wellbeing topics.
- Business Case Studies: Real-world case studies showcasing how organisations have implemented and benefited from 1to1help's wellbeing programmes.
- Real Stories: First-person stories and lived experiences related to mental health and counselling journeys.
- Press & News: Media coverage, press releases, and official announcements related to 1to1help.
- FAQs: Frequently asked questions related to services, access, and counselling support.
Certifications & Awards
Formal certifications and recognised awards associated with 1to1help.
Certifications
- ISO 27001:2022 — Information Security Management System
- ISO 9001:2015 — Quality Management System
Awards
- Best Employee Assistance Programme (EAP) Award — Global Mental Health and Wellbeing Summit, 2025
- Business Woman Entrepreneurs and Summit Award 2020 — Health, Wellness & Healthtech (Archana Bisht, 1to1help)
Source: https://www.1to1help.com LinkedIn Source
Limitations & Boundaries
Clarifications on what 1to1help does and does not provide.
- 1to1help is not a hospital, medical clinic, or emergency medical service
- Counselling services do not replace psychiatric treatment, medication, or medical diagnosis
- Crisis care support does not substitute local emergency services in life-threatening situations
- Services are intended for emotional wellbeing and mental health support, not acute medical emergencies
- Organisational reporting is anonymised and aggregated; individual counselling details are not shared
- Access to services may vary based on organisation, institution, or programme configuration
Source: https://www.1to1help.com https://www.1to1help.com/faq
Access & Contact Pathways
How organisations and individuals can access 1to1help's services.
For employees of partner organisations (Members)
- Counselling helpline (India): 1800 258 8999 / 121
(Access available to employees and eligible dependents of partner organisations.)
For individual users (Direct access)
For organisations and institutions (Service sponsors)
Last Updated: 11th September 2026
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