The Science Behind Emotionally Strong Workplaces

Discover how 1to1help combines clinical expertise with compassionate care to build resilient people and happy organisations. 

Our evidence-based approach transforms emotional wellbeing into measurable outcomes both at work and in life.

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Our Clinical Approach

Intake & Risk Check

We assess concerns, urgency, and risk to decide the right care path.

Clinical Assessments

Standard tools like PHQ-9 and GAD-7 guide personalised treatment plans.

Focused Therapy

Most concerns are resolved in six sessions using CBT, REBT, or DBT models.

Confidential & Safe

Privacy is protected at every step, aligned with our duty of care.

Quality Assurance

Counsellors undergo supervision, audits, and follow clinical guidelines.

Progress Tracking

Progress measured using pre-post assessments & outcome measurement tools.

Enabling Counsellors to Deliver Their Best Care

Our Case Management System (CMS) gives counsellors everything they need to focus on what matters most — you. It ensures every session is informed, seamless, and designed for lasting impact.

Unified Case View

Session notes and client history are organised in one place, helping counsellors provide consistent, contextual support.

Secure Records

Every counselling record is stored safely, maintaining confidentiality and the trust essential to effective care.

Guided Supervision

Supervisors mentor counsellors through focused check-ins and occasional note reviews to ensure quality.

Outcome Reports

Tracks improvement and goal progress, generating anonymised insights for org-wide monthly wellbeing reports.

How it works

A structured, end-to-end process that ensures consistent care and measurable outcomes.

Step 1

Case Creation

Each case is logged and routed to the most suitable counsellor for appropriate care.

Step 2

Secure Documentation

Every counselling session is securely recorded in the CMS for accuracy and privacy.

Step 3

Clinical Supervision

Supervisors guide counsellors through 1:1 discussions and review notes when needed.

Step 4

Follow-Ups

Counsellors schedule follow-ups to ensure steady client progress and ongoing support.

Step 5

Case Continuity

Clients stay with the same counsellor for consistent, ongoing care until resolution.

Step 6

Case Closure

Case closes when goals are met & the individual can independently manage their concern.

Note from the Clinical Director

Over the years, I’ve learned that people heal best when they feel truly seen and supported.

At 1to1help, that belief guides every conversation and every counselling session. Each one is a chance to help someone regain clarity, confidence, and strength.

Across every organisation we work with, one thing stays true. When care is compassionate and clinically grounded, people not only recover but grow stronger.

What inspires me most is the quiet courage I see every day, in those who reach out and in those who choose to listen.

Piyali Maity

Clinical Director, 1to1help