Evolving With Employee Needs: 1to1help Revamps Its Emotional Wellbeing Platform

A comprehensive upgrade that refines access, strengthens personalisation, and enhances support outcomes for employees and organisations.

1to1help, India’s leading Employee Assistance Program (EAP) provider, has launched its revamped app and platform—bringing a comprehensive redesign across both the front-end and back-end systems. The upgrade strengthens the overall user experience and reflects two decades of learning from organisations and employees across the country.

In today’s workplace, where employee wellbeing and mental health directly influence organisational performance, the new platform marks a clear step forward in how support is delivered. Built on 20 years of industry insight and enhanced with advances in AI and user experience design, the redesign addresses the growing need for personalised, accessible, and intuitive care. With this update, 1to1help is better equipped to anticipate user needs and deliver tailored, effective support for employees and organisations alike.

Commenting on the launch, Ms. Mahua Bisht, CEO, 1to1help, said,
“At 1to1help, our focus has always been to deliver meaningful support to employees, and this new platform strengthens that mission. Drawing on two decades of data and feedback, we have restructured how mental health and wellbeing support is accessed and experienced. The result is a more personalised, proactive, and reliable system that meets users where they are. This platform is designed to serve as a trusted companion in their wellbeing journey—offering timely guidance, accessible care, and a seamless experience.”

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Key Features:

• Hyper-Personalised Support: The redesigned platform uses advanced AI to understand individual behaviour, preferences, and activity patterns, enabling tailored guidance and wellbeing resources. Users receive recommendations that reflect their unique needs and personal goals.

• Conversational, Human-Centred Design: A more natural, interactive interface ensures that users experience guided, intuitive journeys rather than robotic interactions. The design focuses on clarity, comfort, and ease of use.

• Simplified Access: A streamlined onboarding and login process reduces barriers to seeking help. New users receive a clear, supportive introduction to the platform, while existing users experience a smooth transition with their preferences and history carried forward.

• Predictive and Proactive Assistance: The platform anticipates user needs by analysing behaviour trends and offering timely resources, nudges, and interventions. It supports users not only when they seek help but also by proactively encouraging engagement.

• Measurable Impact for Organisations: Enhanced analytics provide employers with clear insights into utilisation, wellbeing outcomes, and engagement trends. This ensures that support efforts translate into meaningful improvements in employee wellbeing and organisational performance.

As the mental health landscape evolves, employees increasingly expect proactive, individualised support rather than only reactive assistance. The redesigned platform and app address this shift by offering both immediate help and continuous guidance to support long-term wellbeing.

The new platform is now available to all users. Employees from organisations partnered with 1to1help can access the services seamlessly across both desktop and mobile interfaces.

About 1to1help:

1to1help is India’s leading Emotional Wellbeing and Employee Assistance Programme (EAP) provider. Since 2001, the organisation has covered over 11 million lives across 1,000+ workplaces. Its network of 415+ counsellors provide support in 13 languages, delivering more than 1.2 million counselling sessions and addressing 16,000+ crisis cases to date.

Beyond its core EAP, 1to1help offers specialised programmes such as 1to1Maternity, the Emotional Risk Survey (ERS), Emotional Care Champions (ECC), Cohort-based Programmes and the Student Assistance Programme (SAP). These programmes are designed to meet the diverse emotional and operational needs of different workforce groups.

With two decades of experience and a clinically grounded approach, 1to1help continues to partner with organisations to strengthen employee wellbeing, resilience, and engagement at scale.

For more information, please visit: https://1to1help.com/

For media queries, please contact:

Melissa Rodrigues | melissa.r@1to1help.net | +91 9769065002

Kunal Ashok | kunal.a@1to1help.net | +91 9987696703