This practical playbook recognises that employees bring their entire life experience to work and equips HR and people managers to respond with skill and care. It offers simple, in-the-moment self-regulation tools (like the ABCDE method) that employees and leaders can use before, during, or after high-pressure moments. 

For managers, the guide lists observable signs of distress, physical, emotional and behavioural and a bank of empathetic, open-ended prompts to surface what’s really going on without judgement. The result is a structured, human-centred pathway from noticing to support and, when needed, referral. 

It also makes the business case for early help: with 1to1help counsellors, 97% of individuals are improving or have achieved their goals within three sessions, proof that timely, expert support is both humane and effective.

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