Creating a Culture of Care: The Role of Managers

We’ll teach you to notice early signals of distress, open kind, confident conversations, and navigate boundaries ethically. Learn how to make reasonable adjustments, refer to the right support, including EAP, and follow up without overstepping. We’ll cover language, legal/common-sense guardrails, and simple team rituals that build safety.

• Recognise silent signals like withdrawal, irritability, and performance dips
• Use a 5-step check-in script (Notice–Name–Normalise–Navigate–Next)
• Set adjustments that help without creating dependence
• Refer well: what to say, what not to say, when to escalate
• Build team habits: regular check-ins, norms, and follow-through