Introducing Mio - An AI Wellbeing Assistant built on 25 years of clinical rigour

Mio is 1to1help’s AI Wellbeing Assistant that listens, understands context, offers personalised guidance, and connects people to the right support when they need it.

"We didn't build Mio to replace conversations with counsellors. We built it because many people never reach one. By giving people a safe place to start, and connecting that experience to our existing clinical ecosystem, we're helping more people access the right support earlier."  

Mahua Bisht, CEO, 1to1help

For more than 25 years, making emotional wellbeing support more accessible has been central to 1to1help's approach.

As the way people seek support continues to evolve, so has our approach. We saw an opportunity to create a first touchpoint for people who aren't yet ready to speak to a counsellor, need support between sessions, or simply want somewhere to begin.

That first touchpoint is Mio.
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Designed as 1to1help's AI Wellbeing Assistant, Mio starts with a conversation. It listens, understands each person's context, and surfaces the most relevant guidance from 1to1help's clinically curated resources. Along the way, it can answer questions about the EAP, recommend wellbeing assessments, and connect people to a counsellor whenever additional support is needed.

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A New Front Door to Wellbeing Support

Every interaction with Mio begins with a conversation.

As users share what they're experiencing, Mio listens, asks thoughtful follow-up questions, and builds an understanding of their context. It then surfaces trusted guidance drawn from more than 1,000 curated wellbeing resources.

Mio can also answer questions about the Employee Assistance Programme (EAP), explain available services, recommend relevant wellbeing assessments, and guide users towards counselling whenever additional support may be beneficial. By recognising when a conversation could benefit from professional care, Mio helps users take the next step at the right time.  

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Personalised From the First Message

Every conversation with Mio is personalised from the moment it begins. Rather than treating every interaction as a new one, Mio builds on each user's existing wellbeing journey with 1to1help.

It considers information such as previous conversations, wellbeing assessments, counselling sessions, and the resources a user has already explored. This enables Mio to provide guidance that becomes increasingly relevant over time, while allowing users to continue from where they left off.

Assessments Built Into the Conversation

When a conversation suggests that a wellbeing assessment could be helpful, Mio recommends the most relevant one at the right moment.

Users can complete assessments directly within the chat, with the results helping Mio better understand their needs and recommend relevant next steps.

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Safety That Never Takes a Back Seat  

Mio is always looking out for users.

As users talk, Mio continuously looks for signs that someone may need additional support, including cues that may not be expressed directly. When a conversation indicates elevated clinical risk, Mio follows established clinical protocols and raises a Priority Alert for review by 1to1help team.

Every alert is assessed by a clinician, who decides the most appropriate next step and, where required, connects users to a licensed counsellor for further support. This human-in-the-loop approach ensures AI is always backed by clinical judgement.

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Privacy People Can Trust

Nothing you say leaves this room.

Users' conversations with Mio remain confidential, and they are always in control through informed consent. Every interaction is protected with enterprise-grade security, and when a conversation requires additional support, Mio follows clinically governed safety protocols to ensure the right human care is available when needed.

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Built on 25 Years of Clinical Rigour

Mio is built on the same clinical foundations that have shaped 1to1help's work for more than 25 years.

Its responses are grounded in evidence-based clinical frameworks designed for Indian workplaces and families, drawing on the knowledge and experience behind millions of wellbeing interactions. Every conversation is informed by 1to1help's clinical protocols, the same ones that have supported 21,000+ life-saving interventions while maintaining a 97% user satisfaction score. The result is guidance that is responsible, relevant and held to the same standards that underpin every 1to1help service.

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For media queries, please contact:

Melissa Rodrigues | melissa.r@1to1help.net | +91 9769065002

Kunal Ashok | kunal.a@1to1help.net | +91 9987696703

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